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Call Center Knowledge Management Software White...
Contact Center and Customer Interaction Management Software by Genesys Labs...Genesys expands self service options while maintaining consistency and driving prioritization to improve customer service, cut costs and expand capacity for contact centers more...New Strategies for Delivering Knowledge-Driven...
www.knowledgestorm.com/search/keyword/Call Center Knowl...
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Knowledge Management in the Call Center | IT Business...
Bailor discusses ways to address three common KM mistakes: adding information into a knowledge base, putting guidance around customer forums, and deciding what information to make publicly available...Mooreh... says companies should build employee loyalty by offering training and accreditation in order to retain...
www.itbusinessedge.com/item/%3Fci=29648
- 44k
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Case Management Software | Parature Inc.
Paratures multi-channel, on-demand case management software solutions provide all of the tools necessary to resolve trouble tickets quickly, streamline business management process and increase departmental productivity...Wit... rich process management features built right into the software, Parature enables...
www.parature.com/call-center-software.aspx
- 12k
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Call Center Performance Management Learning...
Call Center Performance Management Learning Guide Performance Management is an integral part of managing the Call Center...Re... means recognizing call center agents, individually and as members of groups, for their performance and acknowledging their contributions to the goals...
searchcrm.techtarget.com/generic/0,295582,sid11_gci1217...
- 102k
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KANA - Contact Center Support
With a complete multi-channel history of customer interactions and real-time access to information, call centers can dramatically improve employee productivity, shorten response time, increase accuracy and eliminate agent training on multiple applications...Wit... KANA Contact Center, you can: Fully...
www.kana.com/solutions.php%3Ftid=46
- 15k
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Information Projects - Desktop and Corporate Search...
Applied this software on the basis of this search engine will complement any knowledge management system: installing and deploying it won't require replacing the already existing systems...Searchin... Similar Documents The major strength that makes SoftInform Search Technology dramatically different from its...
www.offliner.com/full-text-search-engine/en/main/search...
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Knowledge management software, knowledge base,...
Drive call set up and wrap up efficiencies by integrating with call tracking systems To improve call set up and wrap up processes, eGain KnowledgeAgent includes out-of-the-box integration with leading call tracking applications...Opt... contact center costs with powerful reporting and...
www.egain.com/products/knowledge_management.asp
- 57k
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Soffront® Call Center Software - call center and...
Provide web based self-service using Soffront Knowledge Management... incomings emails to the right agent and automatically send results from the knowledgebase, using Soffront Email Response...Manage integrated tele-marketing campaigns with Soffront Marketing and the Contact...
www.soffront.com/crm/Products/MultiChannelContactCenter...
- 34k
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Help Desk Software, Customer Service Software
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Knowledge Management Engine enables call centers, help desks, and other support organizations to continually capture, create, and refine solutions as a natural part of the workflow...Using e11 Knowledge Management System organization worldwide is able to: Lower costs: Results in an immediate return...
www.e11online.com/knowledge_management.html
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Knowledge Management (KM) - Open Text Corporation
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Our Products Open Text's Knowledge Management products are: Livelink ECM - Collections Server is designed for specialized archival and information center solutions and excels at the Management of hybrid document collections that comprise both documents and their associated metadata...Livelin... ECM -...
www.opentext.com/2/sol-pro-knowledge-management.htm
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http://www.cincom.com/us/eng/industry-solutions/manuf...
Suggested resource material: Knowledge-Based Systems Crave Configuration Complexity Read how businesses are using Knowledge-based systems to reduce costs and create competitive advantage...Launch new products concurrently for faster time-to-market by capturing product knowledge that can be used for field training and to...
www.cincom.com/us/eng/industry-solutions/manufacturing-...
- 60k
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Quality Management and Agent Monitoring - a Feature...
The Five9 Virtual Call Center includes all of the features needed to handle high volumes of incoming and outgoing Calls, including Outbound Campaigns, Inbound Call Routing, Agent Productivity tools, Quality Management, Reporting, Data Integration, and Legal and Regulatory Compliance...React to Changes in...
www.five9.com/products/call-center-quality-management.cfm
- 18k
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BMC Remedy Knowledge Management
In addition, Web-based self-service options allow employees or customers to find their own answers 24x7 using natural language search, thereby dramatically reducing the number of issues directed to a call center...BM... Knowledge Management Express allows support organizations to reduce long...
www.bmc.com/products/products_services_detail/0,0,19052...
- 28k
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Hansen Information Technologies - Solutions
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The effort to increase service levels has led governments to capitalize upon multiple channels of communication including centralized call centers, the Internet, faxes, e-mail, interactive voice response, and self-service kiosks...Hansen's eCitizen Relationship Management (eCRM) solutions aggregate your communication...
www.hansen.com/solutions/call-center/default.asp
- 10k
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Knowledge management TechIndex
KnowledgeBase.net Enterprise Edition 3.0 goes a long way toward solving the chaos by providing a scalable solution for self-service customer support, help desk, document management, and project management applications, as well as contact center and FAQ management... IBM talks up master data...
www.infoworld.com/techindex/knowledge_management.html
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Call Centers - a CompInfo Directory
Project-Management... Project Management software, human resource Management, customer service, call center,time Management,calenda... software TMCnet: Your Online Resource For CTI, Internet Telephony, And call center Solutions SEE also Related Topics...
www.compinfo-center.com/tel/call_center.htm
- 14k
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Hosted Contact Center & Virtual Call Center...
InContact's workforce management software comes with reporting, monitoring and recording features enabling managers of virtual call centers to supervise at-home workers as effectively as in-office workers, ultimately enabling your group to deliver more consistent quality across all customer contacts...We make it...
www.ucn.net/Default.aspx%3Ftabid=76
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Call center quality control
Depending on the nature of the calls, factors such as the call center agent's opening/closing/customer service skills, technical/knowledge... use of systems, process efficiency/adherence may be considered...Two sites to visit are ICMI and Prosci's Call Center Learning Center...A...
expertanswercenter.techtarget.com/eac/knowledgebaseAnsw...
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Pulling a call center 'Houdini'
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Pulling a call center 'Houdini' In this era of "do not call," contact centers are being asked to pull a "Houdini"to extend a company's marketing and sales reach while wearing financially restraining handcuffs...But the new and improved contact center has something up its sleeve...Armed with...
searchcio.techtarget.com/originalContent/0,289142,sid19...
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InformationWeek.com
But companies have found they can cut call-center costs, improve customer service, and boost sales by integrating call-center systems with customer-relationship management platforms, knowledge-manag... software, and other business and IT systems...Instead of merely sending incoming...
www.informationweek.com/755/call.htm
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Contact Center & Call Center Blog: Identifyin...
Contact Center & Call Center Blog Wednesday, March 15 Identifying and Prioritizing Customers in the Call Center CIO Today Not everyone in the industry is convinced of the benefits of Caller prioritization...T... blog features and discusses the best articles with any relation to Contact...
www.informiam.com/blog/2006/03/identifying-and-prioriti...
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