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Amdocs Is A Strong Performer In Process-Centric...
Amdocs Is A Strong Performer In Process-Centric Customer Service Management Software by Chip Gliedman - Forrester Research Search Advanced Search Search our database of research documents...Howeve... as a full customer service suite, the products adore lacking in multichannel and self-service...
www.forrester.com/go%3Fdocid=42230
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eGain | Customer service research
...Customer service research Select country Asia Pacific Benelux France Germany Ireland Italy Japan Netherlands Scandinavia United Kingdom Product suite Web self-service products FAQ, search, browse Customer portals Guided help Secure message centers...
www.egain.com/best_practices/research_forrester_wave_20...
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KANA - News & Events
In assessing “Current offering,” Forrester compares the strength of the vendors’ products across a wide spectrum of customer service functionality – such as phone agent, knowledge base, chat, and self-service – as well as product architecture, usability, customer service, and cost...KANA's integrated...
www.kana.com/news.php%3FpressID=408
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Customer Service Solutions, Customer Relationship...
This improved Customer Service Document Management is made possible by: Achieving higher levels of Customer satisfaction, while lowering Customer Services calls and shortening the billing cycle Delivering excellent Service to improve Customer loyalty Managing the Service cycle efficiently and...
www.worldviewltd.com/customerservice.html
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George Glass: Customer-Centric Services Lead To SOA...
But all designs began with the customer experience team, which thought about how existing and future customers would need to interact with the service...G... and others at BT recognized that BT had to move away from what was essentially a product-oriented software architecture -- home phone service,...
www.informationweek.com/blog/main/archives/2007/09/geor...
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Benchmark Your Customer-Centric Retail Practices
...
We discovered that the more customer-centri... retailers used customer data to do much more than marketing campaigns...Althou... Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not...
www.gartner.com/DisplayDocument%3Fid=494071&ref=g_s...
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Building a customer-centric organization
Customer-centri... organizations align goals of sales, marketing and service A major impediment to building a Customer-centri... organization is the conflicting goals of the primary Customer-facing departments: sales, marketing and service... organizations align goals of sales,...
searchcrm.techtarget.com/columnItem/0,294698,sid11_gci1...
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Be Customer-Centric
Be Customer-Centri... Overview Maximum Results Methodology Be Customer-Centri... Build a 5-Year Plan Follow in the Footsteps of Leaders Use Results-Aligned Applications Consulting and Implementation Customer Support Education Hosting Be Customer-Centri... Your Customers...
www.axeda.com/maximum_customercentric.htm
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The Benefits of a Process-Centric Approach to...
To improve the bottom-line and increase service quality, insurance companies like yours must adopt an end-to-end process-centric approach...You will learn: How a process-centric approach to claims management can dramatically accelerate claims settlement while reducing costs...How to minimize claims leakage with...
www.tibco.com/mk/2005/wsemv-0305cmpinstarc.jsp
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Insurance & Technology : Customer-Centric...
A customer-centri... approach to these traditionally back-office functions not only pleases customers, it also brings efficiency and transparency to insurers processes as well...However, insurers have continued to lag behind other industries in one of the most important contact points with customers: the...
www.insurancetech.com/story/%3FarticleID=192501842
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CIO - Driving Customer-Centric IT
To be customer-centri... the IS organization must be flexible and agile and able to respond quickly and efficiently to customer needs This fact alters the focus for the CIO...Whitepaper Read Whitepaper Testing service-orientated architecture (SOA) applications and services Without a strategy for...
www.cio.com.au/index.php/id;942671635;fp;4;fpid;379170742
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Fujitsu and Software AG Accelerate Delivery of...
Fujitsu Computer Systems has established itself as a strategic solutions provider to the world's leading organizations by offering technology innovation, customer choice, exceptional product quality and reliability, as well as outstanding customer service... can purchase the specific products and solutions they need,...
www.fujitsu.com/global/services/software/interstage/wne...
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Customer-Centric Market Research
Customer-centri... market research...It contains robust, function-specific reports that organize customer feedback, measure customer sentiment and facilitate root-cause analysis...What are the reasons behind poor adoption rates of a new financial service offering...Access any data...
www.clarabridge.com/Solutions/MarketResearch/tabid/137/...
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Business analysis and SOA part 2 of 6: Business...
Our focus in this series is on the following three primary business service models: Entity-centric business service Task-centric business service Process service Other types of business service models also exist, several of which have been defined by vendors and consulting firms...An...
searchwebservices.techtarget.com/tip/1,289483,sid26_gci...
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SOA Supports Customer-Centric Businesses | IT...
IBM Set to Announce SOA Lineup TAKEAWAY: IBM plans to announce a host of new services geared toward service-oriented architecture consulting services and products...The Business Benefits of Service-Oriented Architecture Discover new enterprise applications for make-to-order and mixed-mode manufacturers, built on...
www.itbusinessedge.com/item/%3Fci=17967
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Crestel Introduces WiMAX Billing and Customer-Centric...
Crestel meets the billing and customer care needs of Tier-1 service providers like BSNL, MTNL in India, serving over 4 million end-customers as well as GSM and CDMA clientele...As a convergent solution, Crestel delivers network agnostic, OSS / BSS, functioning through a unified control layer, enabling...
www.bbwexchange.com/pubs/2006/10/13/page1397-239833.asp
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IDC Presentations
...Customer Service Worldwide Office locations Web Rights & Licensing | Privacy Policy | Terms of Use Copyright 2007 IDC. Reproduction is forbidden unless authorized. All rights reserved. Trademarks...
www.idc.com/getdoc.jsp%3FcontainerId=IS55P
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Micromuse wins Navsea net-centric service management...
Micromuse wins Navsea net-centric service management work Washington Technology Newswatch delivers the latest news to your inbox...As part of Navsea’s Ashore Transformation Project, EyakTek of Reston, Va., contracted to implement Micromuse’s Netcool solutions to monitor and manage the systems and services that run the...
www.washingtontechnology.com/online/1_1/27809-1.html
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Analysis: Content Management Gets a Customer-Centric...
Interwoven isn't the first company I've heard talking up "customer experience." In fact, in a March 7 press release, Chordiant dubbed itself "the leading provider of customer experience software and services"--the firm's new name for what it used to call BPM technology for service-oriented...
www.intelligententerprise.com/showArticle.jhtml%3Fartic...
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