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Hospital Call Centers Software White Papers, Hospital...
As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more...TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc...Customer Service and Help Desk Support...
www.knowledgestorm.com/search/keyword/Hospital Call Cen...
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Improving the customer experience: Call centers...
Improving the customer experience: Call centers making an emotional connection Can a Call center train agents to feel empathy for customers...During a panel session at the CRM Association conference in Atlanta in April, he recalled the small New Jersey hospital where he trained customer service...
searchcrm.techtarget.com/originalContent/0,289142,sid11...
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Telecom expense management call accounting billing...
The MegaCall technicians are extremely knowledgeable when it comes to meeting our special security needs." MegaCall will track telephone Call activity generated by any type and any number of PBX's from the source of the Call record to the assignment of accountability...L... Duration On-Line Call...
www.telsoft-solutions.com/megacall.html
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Strategic Innovation: The Children's...
Nor is "here" merely one of the most technologically advanced children's hospitals in the world...And not just any children's hospital, but one set in the Bronx, home to 450,000 children, some of whom are the most medically underserved and at risk in the nation...It calls on hospitals...
www.fastcompany.com/magazine/58/innovation.html
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Wireless cures hospital bottlenecks
With some 46,000 patients admitted to the hospital every year, a solution was sought to reduce the amount of time clinicians spent walking through the wards to consult one another...About 12 months ago, the hospital began a trial of wireless technology and installed the infrastructure to support access to...
www.computerworld.com/action/article.do%3Fcommand=viewA...
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EMC: Customer Profile: Emory University and Hospital...
Graebel Guelph General Hospital Hong Kong Adventist Hospital Hong Kong Convention and Exhibition Centre Huntington Bancshares Huntsville Memorial Hospital Hyundai Engineering Co...Belkin Benmark Blue Rhino Boise State University Booz Allen Hamilton Brigham and Women's Hospital Bronson Healthcare Group...
www.emc.com/customer_profile/index.jsp%3Fviewid=1238
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Hospital drives proactive service through data
...
Hospital drives proactive service through data Competition in Hospital care is heating up...According to Jerod Loeb, the Joint Commission's executive vice president for research, "Since 2002, when hospitals began collecting core measurable data, we have seen statistically significant improvements in performance...
searchcio.techtarget.com/originalContent/0,289142,sid19...
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Hospital CIOs Embrace Electronic Records | IT...
According to Aberdeen Group, telecom expenses gobble 3.6 percent of revenues at most companies, a figure that is likely far higher in industries that rely heavily on call centers and other telecom technologies...Nea... four out of 10 hospitals have contracted for an EMR system or begun installing one;...
www.itbusinessedge.com/item/%3Fci=12787
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Authentication Proxy for the VistA Hospital...
Introduction VistA is a hospital information system developed within the Department of Veterans Affairs to support clinical and administrative functions in VA Medical Centers...A... This paper describes the concept and design of an Authentication Proxy, a network service that bridges the security environments...
www.itl.nist.gov/div897/sqg/va/papers/appaper.html
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Juniper Networks :: Dallas Hospital Transforms...
Now, each clinic has access to the same communications functions available at the main hospital and employees from any location can now be a part of our call center...Serving Dallas County, Texas, Parkland is one of the top hospital systems in the nation...In addition to the main hospital...
www.juniper.net/company/presscenter/pr/2007/pr-070326.html
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FatWire US: News > Press Releases
It provides state-of-the-art inpatient, ambulatory, and preventive care in all areas of medicine at five major centers: New York-Presbyterian Hospital/Columbia University Medical Center, New York-Presbyterian Hospital/Weill Cornell Medical Center, Children's Hospital of New York-Presbyterian, The Allen Pavilion, and The...
www.fatwire.com/cs/Satellite/NewsPRPage_US/SubPage/2006...
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McKesson Offers Health Care Apps On Red Hat Linux --...
There's also a major focus on supply chain integration, so hospitals can more easily communicate electronically with pharmacies and insurance companies...By deploying the clinical software on multiple, inexpensive x86 Intel servers in separate locations, the hospital has built a failover system that's less...
www.informationweek.com/software/showArticle.jhtml%3Far...
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Global Management Technologies, Inc. Workforce...
We wanted to improve our planning and forecasting capabilities in order to pro-actively manage fluctuations in call demand and sustain call-handling targets at five seconds...Over the last couple of years, London Ambulance Service has made on-going improvements to its call-handling service, including enhancing resource...
www.gmtcorp.com/londamb092607.asp
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Customer Interaction Centers - Symbol Technologies
...
We have centralized our repair centers and backed them with a global support infrastructure to offer a total support solution, from telephone and Web support, to service center and on-site repair...Our support specialists continually update their skills, averaging 80 hours of education annually per person on our enterprise...
www.symbol.com/category.php%3Fcategory=845
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Do the Leading Children's Hospitals have...
For this study, we selected all 23 hospitals listed as leading children's hospitals from US News and World Report and all 10 leading pediatric hospitals from Child magazine...The hospital rankings from US News and World Report (n=23 hospitals) and from Child magazine (n=10 hospitals) are listed in...
www.jmir.org/2004/2/e20
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Citrix Systems » Citrix Application Gateway, Cisco...
Click-to-Call scans any application, identifies telephone numbers within the application, and turns the telephone number into a hypertext link that users can click on to initiate an outbound telephone Call...The Application Gateway then takes control of the user’s telephone using the CTI (computer telephony interface) into the...
www.citrix.com/English/ps2/products/subfeature.asp%3Fco...
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KI Software: Membership Management, Retention and...
Call our Customer Support today at 800.829.4321 or email us at: info@kisoftware.co... KI software News 7/13/2005: Akron General Medical Center Chooses KI's eClubLogic for Its Wellness and Membership Management Needs KI continues expansion of service to the medical wellness community...KI's wellness suite includes...
www.kiesolutions.com/dsp_news_07132005.asp
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QlikView : QlikTech Covers Healthcare Market with...
Blekinge Hospital will be featured in an upcoming QlikView webinar, "New Rules for Healthcare Business Analysis," available beginning February 25, 2007...Companies are also improving operational effectiveness in virtually every business function, from call center effectiveness to supplier analysis to fraud...
www.qliktech.com/articledisplay.aspx%3Fid=440
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Press Releases: U.S. Centers for Disease Control...
Centers for Disease Control Safeguards Nation from Outbreaks with Informatica Data Integration Informatica PowerCenter helps drive rapid response to nations public-health emergencies REDWOOD CITY, Calif., February 21, 2006Informatica Corporation (NASDAQ: INFA), a leading provider of data integration software, today announced that...
www.informatica.com/news/press_releases/2006/02212006a_...
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Contact Center & Call Center Blog: November...
While thousands of jobs have gone to offshore call centers, others are returning or moving from brick-and-mortar call centers to people's homes, thanks to new technology and a changing work force...In a blended environment, predictive outbound calls are triggered automatically when inbound...
www.informiam.com/blog/2005_11_01_archive.html
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Nuasis Press Room
This averages out to 70 calls per day per call center agent, which is recognized by the health care industry as a best practice for hospital call centers...T... Medical Center, which is part of the University of California, San Francisco, selected the Nuasis system to support the interoperability...
www.intervoice.com/index.php/n053006.html
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Nuasis Press Room
This averages out to 70 calls per day per call center agent, which is recognized by the health care industry as a best practice for hospital call centers...T... Medical Center, which is part of the University of California, San Francisco, selected the Nuasis system to support the interoperability...
www.nuasis.com/index.php/n053006.html
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SullivanCotter to Offer Employee Performance...
Founded in 2001 as a subsidiary of a successful consulting company, Halogen offers powerful, easy-to-use, and affordable Web-based software that dramatically improves HR and line-manager productivity...Sul... will offer clients software solutions that automate and simplify the task of performing appraisals and...
www.halogensoftware.com/news-events/2006/2006_-_Jan_4_-...
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