|
|
|
Proactive Outbound IVR Applications
All of our outbound IVR software applications can be configured to transfer callees to care centers or other systems...Examples of SkyCreek's outbound voice applications include: Provisioning outbound IVR Applications: Proactively calls customers when their service or feature is initiated or...
www.skycreek.com/voice-products/ivr/ivrapplications/ind...
- 11k
Cached View View more from this site
|
Call centers grappling with data security
Call centers grappling with data security Data security in the Call center has emerged as front page news on both sides of the pond in the wake of two high-profile cases...These agents tend to be more experienced and willing to work for less and, as technology like Voice over...
searchcrm.techtarget.com/originalContent/0,289142,sid11...
- 55k
Cached View View more from this site
|
http://www.cincom.com/us/eng/products/products-a2z/ck...
Expert Views Become an Expert Contribute an Article Subscribe Cincom Knowledge Master" for Call Centers Extending Your Existing Information Systems Cincom Knowledge Master" (CKM) is a technology platform for the delivery of business domain knowledge in conjunction with your current Call center...Unlike other approaches,...
www.cincom.com/us/eng/products/products-a2z/ckm/ckm-cal...
- 61k
Cached View View more from this site
|
E-Commerce News: Contact Centers: Going Green: Call...
Ever since 1982, when this publication laid the foundation for what is now a trillion-dollar worldwide call center industry, it has been well-known that call centers contribute to the energy efficiency and protection of the environment...Anot... sector which is heavily involved in the use of call...
www.ecommercetimes.com/story/contact-centers/59462.html
- 27k
Cached View View more from this site
|
IEX Corporation, Workforce Management and Performance...
This financial services division of this retail company has enjoyed improved scheduling management as well as rising adherence and agent satisfaction by introducing the IEX® TotalView® Workforce Management system into its outbound collections environment...With over 450 agents, the company saw a clear opportunity to improve the...
www.iex.com/Solutions/customers/retail.htm
- 10k
Cached View View more from this site
|
Horizontal Opportunities: Outbound Sales - IT Channel...
Just as computer telephony integration has taken hold in traditional call centers, companies now are seeking ways in which CTI solutions can help their traditional outside sales organizations become more efficient...The primary reason CTI sales have not yet achieved their potential is not because companies are unprepared to...
www.crn.com/it-channel/18800660
- 26k
Cached View View more from this site
|
Call Centers Strive To Protect Customer Data --...
By Helen D'Antoni InformationWeek October 4, 2004 12:00 AM (From the October 4, 2004 issue) It's no surprise that labor costs for call-center workers vary greatly based on location and the type of calls being handled...Informat... 's sister publications, the Managing Offshore newsletter and Call Center magazine,...
www.informationweek.com/news/showArticle.jhtml%3Farticl...
- 44k
Cached View View more from this site
|
KANA - Call Center
Call centers around the world rely on KANA to help them reduce costs as much as 35% and cut average case time by 20%...Designed to blend seamlessly into your current call center environment, KANA leverages CRM, telephony, content and transactional systems to put service intelligence at your agents’ fingertips...
www.kana.com/solutions.php%3Ftid=7
- 13k
Cached View View more from this site
|
Insurance Journal Business Directory
Call Center Software Directory Compare Call center Software using Capterra's free, comprehensive directory...Cal... Centers Info Get Info on Call Centers from 14 search engines in 1...Amcat Blended Contact Management Software Award winning Multichannel...
www.insurancejournal.com/webguide/index.php%3Fpath=%2Fd...
- 65k
Cached View View more from this site
|
MCI's Call Centers Move to NT 4.0
In 1995, MCI started an ambitious migration to NT 4.0 in 20 call centers across the US...The migration is part of an ongoing improvement process that includes upgrading MCI's NT 3.51 architecture to NT 4.0 in call centers that have already migrated, and installing new NT 4.0 workstations and...
www.windowsitpro.com/Windows/Article/ArticleID/305/305....
- 51k
Cached View
|
NewsRelease5_22_07
According to Frost & Sullivans research in the North American Outbound Dialing Market 1 , Aspect Software leads the Outbound dialer market with 21.9 percent share in North America, with the next highest competitor having 15.3 percent market share...Aspect Software has been recognized for its industry-leading...
www.concerto.com/newsitems/NewsRelease5_22_07
- 51k
Cached View View more from this site
|
Bank Systems & Technology : First Horizon...
It considered the three vendors whose contact-center systems already were in use within the bank Concerto Software (which has since merged with Aspect Software), Interactive Intelligence and Siemens Communications (Munich) as well as Aspect (Chelmsford, Mass.)...To run the software, the bank added about 10...
www.banktech.com/news/showArticle.jhtml%3FarticleID=201...
- 43k
Cached View View more from this site
|
Contact centers slowly moving toward VoIP
Historically, there are three layers of switches -- directing calls by subject, directing calls by site availability and directing calls by agent availability...His... there are three layers of switches -- directing calls by subject, directing calls by site availability and directing...
searchcio.techtarget.com/originalContent/0,289142,sid19...
- 61k
Cached View View more from this site
|
Contact Center & Call Center Blog: Verizon...
This blog features and discusses the best articles with any relation to Contact Centers: IVR's, ACD's, best practices, call center equipment, customer service, real-time performance management, call center employees...Contac... Center & Call Center Blog: Verizon Adds VoIP to Call Center Service...
www.informiam.com/blog/2006/03/verizon-adds-voip-to-cal...
- 18k
Cached View View more from this site
|
Call Center Partners
Amplify the Strategic Value of Your Data Your call centers are the anchors for customer interaction and your data is a strategic asset for your clients...
www.upperquadrant.com/Partners/CallCenterPartners/tabid...
- 31k
Cached View
|
Virtual & Hosted Call Center Solutions for...
Get Flash inContact / At-Home Workers (Telecommuting) Virtual Call Centers & At-home Workers: Preparing Your Organization for The Wave of the Future Industrial Age working models required workers to travel to a workplace...InCont... skills-based contact distribution ( ACD Software ) technology enables an...
www.ucn.net/Default.aspx%3Ftabid=95
- 41k
Cached View View more from this site
|
Portuguese Company Eyes U S Call Center Customers
...
Easyphone, which currently does most of its business in Europe, sells an integrated software package that performs functions such as handling incoming and outgoing phone calls, telemarketing scripts, call routing and data capture...The worldwide market for call centers, including hardware, software...
www.washingtontechnology.com/print/13_15/95-1.html
- 54k
Cached View View more from this site
|
Citrix Systems » Citrix Application Gateway, Cisco...
Click-to-Call scans any application, identifies telephone numbers within the application, and turns the telephone number into a hypertext link that users can click on to initiate an outbound telephone Call...The Application Gateway then takes control of the user’s telephone using the CTI (computer telephony interface)...
www.citrix.com/English/ps2/products/subfeature.asp%3Fco...
- 54k
Cached View View more from this site
|
Do Not Call Readiness Varies - Technology News by...
The carrier uses a Gryphon Networks (Norton, Mass.) screening system installed at outbound telemarketing points to preclude calls to parties on any of the internal, federal and state DNC lists that AXA maintains or accesses...Neverth... industry trade associations have shown little resistance to the Do Not Call...
www.techweb.com/news/showArticle.jhtml%3FarticleID=1640...
- 37k
Cached View View more from this site
|
8x8 Introduces Packet8 Office Call Center Solutions...
The Packet8 Complete Contact Center" is a hosted multimedia call center distribution and management platform that works with any broadband Internet service and provides enterprise class contact center functionality combined with Virtual Office hosted iPBX calling features and business calling plans...Packet8 Softalk...
www.contactual.com/8x8_contactual_smb.html
- 22k
Cached View View more from this site
|
|
|
|
|
|
